Go Paperless for your Customers

Author

Sarah O'Donovan

There are so many products and services offering to digitise different areas of your business, or your life, that it can be hard to know where to start. Beginning with one part of your process can help to prevent digital overwhelm and allow you to ease into the online world.

Your clients should benefit as much as you do from digitisation, so look at the stages in your design and building process which are currently slowed down by paperwork and potentially frustrating for customers. It’s possible one of these is handover, the point at which a client is usually keen to move in without adhering to important protocol. Digitising this process can help to reduce admin costs and post-build issues, while speeding up progress and improving transparency between yourself and the homeowner.

A competitive option for Australian building professionals is inndox, a fast, inexpensive and secure way for builders to provide a compliant digital handover. Bridging the gap between builder software and property owners, inndox automates the ongoing communication to owners using an online owner-management platform. This includes sharing and retrieving data, maintenance scheduling, warranty alerts and transference to future owners.

With access to tools, such as templates, information cloning, contacts and branding capabilities, and after sales services, including referral opportunities for the life of the property at no extra cost, the system is helping to keep builders out of the office and onsite.

Why going paperless will help you, your client and the environment

How many times have you wished for easier Handovers? Or wanted to find an important project file quickly but couldn’t find it? Going digital may seem daunting, but it can make the entire process so much easier and more efficient for everyone involved, throughout the life of the property. 

Digitising the Handover process can help to reduce admin costs, time, and post-build issues, improve transparency and brand perception, and stop paper wastage – making your company more competitive and environmentally friendly.

Going digital with inndox is a win-win situation for everyone!

What documents a Builder should give to a client at handover.

Handover documents?

What documents a Builder should give to a client

Professional Builders know that the days of leaving a few manuals and the garage remote in the kitchen drawer are long gone. Customers today expect a better experience.

Here is a list of items that could be included.  What is included will depend upon the type of building and inclusions.

1. Building Contract

2. Approvals and Permits

3. Final Certificates

4. Manuals (Appliances etc)

5. Maintenance information

6. Warranties

7. Plans

8. Finishes Schedule e.g. Details of paint, tiles, carpets etc

9. Product information

10. Trade contacts

You should also get at least two sets of keys to locks (doors and windows), alarm codes and remote controls.

This list is not exhaustive but does give an idea about the sort of documents and items that should be provided.

If you want a free copy of our “Ultimate Handover Checklist” prepared by a Building consultant and Property lawyer then click here

If you would like to see a no obligation 20 min demo of award-winning inndox software (that clients pay builders to set up for them) and easily manage handovers, defects management, and post-build customer service for Builders then click here

inndox helps you maintain your biggest asset

How do I set Maintenance Reminders

inndox has a property maintenance feature to help you care for your property.

Step 1. Go to the Maintenance Reminders section on your inndox dashboard

Step 2. Select the View all button

Step 3. Click on Add maintenance button

Step 4. Enter in the details: Title, Due Date, select if Recurring & End date, if additional person for reminder, Who it is scheduled for & add any notes

Step 5. Finally click on Add maintenance item 

Your important maintenance reminder is now scheduled and you will receive alerts from your inndox app, 2 weeks in advance.

Examples of some typical maintenance checks:

• Annual Termite inspections

• Annual Pest Sprays

• 6 monthly gutter cleaning

• Annual Smoke Alarm battery replacement

• Annual air-conditioning service

• 6 monthly window cleaning

• Monthly garden maintenance

• Annual timber deck re-coating

• 5 yearly hot water system valve replacement

• Annual water tank service

• Annual water filter replacement

• Annual pressure wash of pavers, driveways

• Fortnightly pool checks and cleaning

• Annual pool equipment inspection

• Annual carpet cleaning

• Annual curtain & blind cleaning

Here are some consequences for not caring for your property:

***spending thousands of dollars on repairs such as structural integrity issues (a result of not having your property's timber decking recoated)

***potential fire hazard or drainage issues by not having your guttering cleaned on an annual basis

***termite infestation due to unexpected termite invasion by not having annual termite inspections 

By using inndox to manage all of these important tasks, you will feel more relaxed.

For example, you will have peace of mind that your painter gets notified two weeks in advance when the timber decks need re-coating, your plumber will be notified two weeks before the water tanks, hot water system and refrigerator filter services are due, the air-conditioning technician gets advance notification that you want your air conditioning units serviced, and the window cleaner gets notice that your windows need cleaning. 

No more diarising or simply forgetting. You can become a paper-less and care-free property owner.